Return & Refund Policy
Effective Date: September 29, 2026
At All IN GasGmbH, we aim to provide a clear and transparent shopping experience. Please review this Return & Refund Policy carefully before placing an order.
This policy applies subject to any mandatory consumer rights and other rights provided under applicable German and European Union law.
1. Return Eligibility
Customers may request a return within 14 calendar days of receiving their order, unless a different period is required by applicable law.
To request a return, the customer must contact All IN GasGmbH within 14 days of receiving the product by email or through our available contact methods.
Unless otherwise required by applicable law, returned products should:
Be unused and in their original condition.
Be returned in their original packaging where reasonably possible.
Not be damaged, altered, or modified by the customer.
Include applicable accessories, documentation, or other items supplied with the product.
Be accompanied by proof of purchase or a valid order number.
Products damaged due to misuse, improper handling, or unauthorized modification may not be eligible for a refund.
Nothing in this policy limits any mandatory rights available to consumers under applicable law.
2. How to Request a Return
A return request must be submitted within 14 calendar days of receiving the product.
Customers may request a return by:
Sending an email to info@all-in-gasgmbh.com; or
Contacting All IN GasGmbH using the contact details provided at the end of this policy.
When submitting a return request, please provide:
Your order number.
Your name and contact information.
The reason for the return, where applicable.
Relevant photos if the product is damaged, defective, or incorrect.
After reviewing your request, we will provide the appropriate return instructions.
Please do not send products back without first contacting us and receiving the relevant return instructions.
3. Return Inspection
Returned products may be inspected after they are received.
We will review the condition of the returned product and whether the applicable return requirements have been met.
Where permitted by applicable law, a reduction in the refund may apply if a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning.
4. Refunds
Once the returned product has been received and reviewed, we will process the applicable refund.
Approved refunds will be issued within 10 business days of receiving the returned product, subject to the applicable legal requirements and completion of the return inspection.
Where a refund is approved, it will generally be made using the same payment method used for the original transaction, unless otherwise agreed or required by applicable law.
For bank transfer orders, we may request the customer’s appropriate bank account information where necessary to process the refund.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or banking institution.
5. Products That May Be Excluded From Return
Certain products may be excluded from withdrawal or return rights where an applicable legal exception applies.
Depending on the product and applicable law, examples may include:
Products that are hazardous or subject to specific regulatory requirements.
Products that cannot be returned for health, safety, or hygiene reasons after being opened, where a legal exception applies.
Products that have been altered or modified at the customer’s request.
Products that have been damaged or materially changed after delivery through improper handling.
Other products for which a statutory exception to the right of withdrawal applies.
Any applicable statutory exceptions will be considered based on the specific product and circumstances.
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as reasonably possible after delivery.
Please provide:
Your order number.
A description of the issue.
Clear photographs of the affected product and packaging, where applicable.
After reviewing the information, All IN GasGmbH will assess the situation and provide an appropriate resolution in accordance with applicable law.
Depending on the circumstances, this may include replacement, repair, refund, or another appropriate remedy.
7. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the applicable legal requirements.
Where a return is due to an incorrect product, a confirmed defect, or an error attributable to All IN GasGmbH, we will provide appropriate return instructions and handle applicable costs in accordance with applicable law.
For other returns, the customer may be responsible for return shipping costs where permitted by applicable law.
8. Original Shipping Charges
Refunds of original shipping charges will be handled in accordance with applicable German and European Union consumer protection laws.
Where applicable, only the standard delivery cost may be refundable; additional charges resulting from a customer’s choice of a more expensive delivery method may not be refundable where permitted by law.
9. Statutory Consumer Rights
This Return & Refund Policy does not exclude or restrict any statutory rights that consumers may have under applicable German or European Union law.
Where a statutory right of withdrawal, warranty, guarantee, or other consumer protection right applies, that right remains unaffected by this policy.
If applicable statutory law provides a longer or different period or procedure than stated in this policy, the applicable statutory requirements will prevail.
10. Return Request Deadline
For returns covered by our standard return policy, the customer must contact All IN GasGmbH and submit a return request within 14 calendar days from the date the product is received.
A return request can be submitted by email at:
or by contacting us through the contact information provided below.
Once the return request has been accepted, the customer will receive instructions regarding the return procedure and return address, where applicable.
11. Refund Timeline
After the returned product has been received by All IN GasGmbH and the return has been reviewed, an approved refund will be processed within 10 business days.
The actual time for the funds to appear in the customer’s account may depend on the customer’s bank, payment provider, or payment method.
12. Related Policies
For information about shipping and delivery, please review our Shipping & Delivery Policy.
For information about payment, please review our Payment Policy.
For additional information about using our website and services, please review our Terms & Conditions and Privacy Policy.
13. Changes to This Policy
All IN GasGmbH may update or modify this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated effective date.
14. Contact Us
If you have any questions regarding returns, refunds, or applicable consumer rights, please contact us:
All IN GasGmbH
Gautinger Str. 84
82319 Starnberg
Germany
Email: info@all-in-gasgmbh.com
Phone: +49 1590 7979849
Business Hours:
Monday – Saturday: 10:00 AM – 6:30 PM
Sunday: 10:00 AM – 12:30 PM